How to Conduct Effective Stay Interviews

by | Oct 2, 2024 | General HR Content

Employee retention is on everyone’s mind these days, and the stay interview has become a top tool for keeping talent on board. Unlike an exit interview where it’s too late, a stay interview allows you to identify issues and opportunities while employees are still part of the team.

If you’re wondering how to conduct an effective stay interview, here’s a straightforward guide to get you started:

  • Set the Tone This isn’t an interrogation! A stay interview should feel like a casual chat. Schedule time in advance, and choose a comfortable setting, whether that’s face-to-face or virtual.
  • Ask Open-Ended Questions Stick to open-ended questions that encourage dialogue. Here are some examples:

What do you enjoy most about working here?

If you could change one thing about your role, what would it be?

What factors would tempt you to leave?

These questions dive into what keeps employees happy and what might push them away.

  • Listen, Don’t Defend It’s tempting to jump in and explain, especially if something critical comes up. But this conversation is about gathering insights, not defending policies. Take notes, ask follow-up questions, and listen more than you speak.
  • Follow Through on Feedback Stay interviews are pointless without action. If common themes arise, work on solutions and share progress. Employees need to see that their feedback is valued, or else you risk losing their trust—and ultimately, their commitment.
  • Make it a Regular Practice Stay interviews shouldn’t happen only when a company is worried about retention. Regular check-ins ensure you’re always on top of what’s working and what isn’t.

Conclusion: Keep It Simple, But Effective

Stay interviews don’t need to be complicated. The goal is to create an open, honest environment where employees feel heard and valued. The insights you gain could make the difference between retaining your top talent and scrambling to fill their shoes.

If you’re looking to implement stay interviews in your organization, start with small steps, and watch the positive impact unfold.

© Virtual HR Services for Small Businesses LLC

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